Refund policy

At Mute Vibe, we take immense pride in the craftsmanship of our high-concentration Extrait de Parfum. We want you to be completely satisfied with your purchase, and we have designed our policy to be as fair and transparent as possible.

1. Return Eligibility Criteria

To be eligible for a return, your item must be in the same condition that you received it. Because our fragrances are personal care products, the following conditions apply:

  • The perfume bottle must be unopened and unused.

  • The product must be in its original minimalist packaging, including any "Thank You" cards or gold-foil inserts.

  • You must provide the receipt or proof of purchase.

2. Return Timeframe

  • You have [7 days] from the date of delivery to initiate a return request.

  • Requests made after this period will unfortunately not be eligible for a refund or exchange.

3. Damaged or Defective Products

We utilize high-quality matte black cylindrical bottles and premium laboratory-grade components to ensure durability, but we understand accidents can happen during transit.

  • If your bottle arrives broken or leaking, please contact us at [mutevibe@gmail.com] within [1 HOURS] of delivery.

  • Please include clear photos of the damaged item and the shipping box.

  • We will send a replacement immediately at no additional cost to you.

4. Refund Process and Timing

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [15 days].

5. Exchange Options

  • We only replace items if they are defective or damaged.

  • If you need to exchange an "impression" for a different scent within our 3x3 strategy (e.g., swapping a Men's scent for a Unisex scent), the item must be completely sealed and unused.

6. Non-Returnable Items

  • Opened or used perfume bottles cannot be returned due to hygiene and safety standards.

  • Sale items or gift cards are non-refundable.

7. Return Shipping Costs

  • You will be responsible for paying for your own shipping costs for returning your item.

  • Shipping costs are non-refundable.

  • If you are shipping an item over a certain value, we recommend using a trackable local Pakistan courier service to ensure it reaches us safely.

Contact Us

For all return-related inquiries, please reach out to our team:

  • Email: [mutevibe@gmail.com]

  • WhatsApp: [03117390177]