Welcome to Mute Vibe. These Terms of Service govern your use of our website, mutevibe.com, and the purchase of our high-concentration fragrances. By accessing or using any part of the site, you agree to be bound by these terms.
1. Account Terms
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You must be at least the age of majority in your province of residence to use this site.
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You are responsible for maintaining the confidentiality of your account and password.
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You must provide current, complete, and accurate purchase and account information for all transactions made at our store.
2. Pricing and Payment
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Prices for our products are subject to change without notice.
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We reserve the right at any time to modify or discontinue any product or service without notice.
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Payment must be made through our authorized payment methods as configured on our Shopify platform.
3. Product Descriptions
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We specialize in Extrait de Parfum with a high fragrance concentration of 36%.
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Our products are high-quality "impressions" of designer fragrances and are not affiliated with the original brands.
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We utilize professional, laboratory-grade components, including Sigma-Aldrich Ethanol and ultra-pure distilled water, to ensure consistent quality.
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We make every effort to display our products, including our signature matte black cylindrical bottles, as accurately as possible.
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We do not warrant that the quality of any products, services, or information purchased will meet your individual personal expectations.
4. Order Acceptance
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We reserve the right to refuse any order you place with us.
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We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.
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In the event that we make a change to or cancel an order, we may attempt to notify you via the [mutevibe@gmail.com] provided at the time the order was made.
5. Shipping and Delivery
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Orders are processed and shipped within [7 WORKING DAYS] business days.
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We utilize local Pakistan-based courier services for all domestic deliveries.
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Shipping times may vary based on your specific location and the efficiency of the courier service.
6. Returns and Refunds
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Due to the nature of our products (perfumes) and hygiene standards, we generally do not accept returns unless the item is damaged or incorrect.
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If you receive a damaged product, please contact us at [mutevibe@gmail.com] within [03117390177] days of delivery.
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Approved refunds will be processed to your original method of payment within a specified number of days.
7. Prohibited Uses
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You are prohibited from using the site or its content for any unlawful purpose.
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You may not use our products for any unauthorized or illegal purpose, nor may you violate any laws in your jurisdiction.
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You are prohibited from infringing upon or violating our intellectual property rights or the rights of others.
8. Limitation of Liability
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Mute Vibe shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, or consequential damages of any kind.
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This includes, without limitation, lost profits, lost revenue, or replacement costs arising from your use of any of our products.
9. Governing Law
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These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Pakistan.
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Any disputes arising shall be subject to the exclusive jurisdiction of the courts in [Insert City, e.g., Faisalabad], Pakistan.
Contact Information
Questions about the Terms of Service should be sent to us at: Store Name: Mute Vibe Email: [mutevibe@gmail.com]