Shipping policy

Shipping Policy

Thank you for choosing Mute Vibe. We are dedicated to delivering our high-concentration Extrait de Parfum safely and efficiently to your doorstep.

1. Order Processing Time

  • All orders are processed within [7 DAYS].

  • Orders are not shipped or delivered on weekends or public holidays.

  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

2. Shipping Methods & Delivery Timeframes

We primarily utilize reliable local Pakistan-based courier services to ensure your fragrances arrive in perfect condition.

Shipping Method Estimated Delivery Time Shipping Cost
Standard Delivery [7 to 10 BUSINESS DAYS] [FREE OF COST]
Express Delivery [7 to 10 BUSINESS DAYS] [FREE OF  COST]

3. Tracking Information

  • Once your order has shipped, you will receive a Shipment Confirmation email or SMS containing your tracking number(s).

  • The tracking number will be active within 24 hours of the shipment being dispatched.

4. Shipping Coverage

  • Domestic Shipping: We ship to all major cities and regions across Pakistan.

  • International Shipping: [We currently only ship within Pakistan / We offer international shipping to select countries for an additional fee of [COST]].

5. Delivery Issues and Delays

  • Incorrect Addresses: Mute Vibe is not responsible for orders delivered to an incorrect address provided by the customer. Please double-check your details at checkout.

  • Damaged Items: If you receive your order damaged (e.g., a broken matte black bottle), please contact us at [mutevibe@gmail.com] immediately with photos of the packaging and the product.

  • Delays: While we strive to meet all delivery windows, occasional delays may occur due to courier peak seasons or unforeseen logistical issues.

6. Contact Us

If you have any questions regarding the status of your shipment, please reach out to us:

  • Email: [mutuevibe@gmail.com]

  • WhatsApp: [03117390177]